NEW Logo V1
NEW Logo V3
NEW Logo V3

Frequently Asked Questions

Catalog and Rental Process Questions

You can browse our catalog by visiting our website and clicking on the "Catalog" or "Rentals" tab. From there, you can browse through our selection of items and add them to your cart.

Yes, prices for our rental items are listed on our website. Simply click on the item you're interested in to view pricing information.

To rent items from our catalog, simply click on the item you're interested in, select the quantity and rental dates, and then click "Add to Cart." You can review and finalize your order in the cart before proceeding to checkout.

Yes, we have a minimum rental duration for most items. The specific minimum rental period will be listed on each item's page in the catalog.

Yes, you can modify your rental order in the cart before finalizing your booking. You can adjust quantities, rental dates, and add or remove items as needed.

Booking and Reservation Questions

We recommend booking your rental items as far in advance as possible to ensure availability. Popular items may book up quickly, especially during peak event seasons.

You can check the availability of items for your event date by selecting the desired rental dates on the item's page in the catalog. The website will indicate if the item is available or not for those dates.

Yes, we require a deposit to reserve rental items for your event. The deposit amount will vary depending on the total cost of your rental order.

We offer both pickup and delivery options for your convenience. You can select your preferred method during the checkout process.

Our cancellation policy allows for cancellations up to a certain number of days before your event date. Please refer to our terms and conditions for specific details.

Logistics and Delivery Questions

Yes, we offer setup and breakdown services for rental items. Our team will handle the setup and breakdown of items at your event venue.

Delivery costs vary depending on the distance to your event venue and the size of your rental order. Delivery fees will be calculated and displayed during the checkout process.

Yes, you can arrange to pick up your rental items from our location. Please select the pickup option during the checkout process and schedule a pickup time.

It is recommended that someone be present at the event venue to receive the delivery and assist with the setup. For pickup, someone should be available to assist with the breakdown and return of items.

If you discover any missing or damaged items in your rental order, please contact us immediately. We will work with you to resolve the issue and ensure your event is not affected.

Cancellation and Refunds Questions

Our cancellation policy allows for cancellations up to a certain number of days before your event date. Cancellation fees may apply, and refunds will be issued based on the terms outlined in our policy.

Yes, you can reschedule your rental booking if your event date changes, subject to availability. Please contact us as soon as possible to make arrangements.

To request a refund for a canceled rental booking, please contact us directly. Refunds will be issued according to the terms outlined in our cancellation policy.

Yes, cancellation fees may apply if you cancel or reschedule your rental booking within a certain timeframe before your event date. The specific fees will be outlined in our cancellation policy.

If you need to cancel your rental booking due to unforeseen circumstances, please contact us as soon as possible. We will work with you to find a suitable day or time.

IMAGE - CATALOG - img6

Create Your Dream Event

Contact Us for Expert Event Planning and Decoration!

Remember to Follow Us